Returns and complaints

RETURNS AND COMPLAINTS

PRODUCT COMPLAINTS (IN CASE OF SALES AGREEMENTS CONCLUDED AFTER 25 DECEMBER 2014)

1. The basis and scope of the Seller’s liability towards the Customer, if the product sold has a physical or legal defect (statutory warranty), are provided for in applicable law, including in particular the Civil Code.

2. The Seller is obliged to deliver the Product without defects to the Customer.

3. A complaint may be filed by the Customer:
– in writing at: al. Armii Krajowej 8c/2, 50-541 Wrocław;
– by e-mail at: biuro@7-nutrition.com.

4. It is recommended that the Customer provides the following information in the warranty description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the defect; (2) request with description how the Product should be brought into compliance with the Sales Agreement or a statement that the price should be reduce or that the Customer withdraws from the Sales Agreement; and (3) contact data of the complainant – this will facilitate and speed up examination of the complaint by the Seller. The requirements given in the previous sentence are recommendations only and do not affect the effectiveness of the complaints submitted without recommended description.

5. The Seller will respond to the Customer’s complaint immediately, not later than within 14 calendar days from the date of its submission. Seller’s failure to respond within the aforesaid time limit means that the Seller considered the complaint to be justified.

6. Whenever it is necessary to deliver the Product to the Seller in order for the Seller to respond to the Customer’s complaint or to execute the Customer’s rights under the warranty, the Customer will be asked by the Seller to deliver the Product at the Seller’s expense at the following address: al. Armii Krajowej 8c/2, 50-541 Wrocław. If, however, due to the type of defect, the type of the Product or the method of its installation, its delivery is impossible or excessively difficult, the Customer will be asked to make the Product available to the Seller in the place where the Product is located, after prior arrangement.

7. The request for delivery of the Product, referred to in item 21.6 of the Rules and Regulations does not affect deadline for the Seller to respond to Customer’s complaint referred to in item 7.5 of this document and the right of the Customer to demand from the Seller to disassemble the defective Product and reassemble the Product after replacement with a defect-free Product or removal of the defect referred to in Article 561(1) of the Civil Code.

OUT-OF-COURT COMPLAINT AND CLAIM HANDLING AND ACCESS TO THESE PROCEDURES

1. Detailed information about out-of-court complaint and claim handling by the Customer being a consumer and how to access these procedures is provided at the offices and websites of poviat (municipal) of consumer right advisers, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php oraz http://www.uokik.gov.pl/wazne_adresy.php.

2. The Customer who is a consumer may exercise the following manners of out-of-court complaint and claim handling.

3. The Customer has the right to apply to the Permanent Consumer Arbitration Court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, no. 4, item 25, as amended) for resolving a dispute arising from the concluded Sales Agreement. The rules of organisation and operation of Permanent Consumer Arbitration Courts are set forth in the Regulation of the Minister of Justice of 25 September 2001 on defining the rules of organisation and operation of permanent amicable consumer courts (Journal of Laws of 2001, no. 113, item 1214).

4. Pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, no. 4, item 25, as amended), the Customer has the right to apply to the Provincial Inspector of Trade Inspection for initiating mediation proceedings to resolve the dispute between the Customer and the Seller amicably. Information on the rules and procedure of mediation proceedings conducted by the Provincial Inspector of Trade Inspection is provided in the offices and at the websites of individual Provincial Inspectorates of Trade Inspection.

5. The Customer may enjoy free assistance in resolving a dispute between the Customer and the Seller, using the free assistance of poviat (municipal) consumer right advisers, social organizations whose statutory tasks include consumer protection (such as Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer helpline number 800 007 707 and by the Association of Polish Consumers at porady@dlakonsumentow.pl.